Eight practical steps to map out competitors while keeping customers at the core of the process.

A competitive analysis is a tool that shows where a new business idea or a new product is positioned against competitors. It is able to highlight strengths and weaknesses, and helps establish what makes a new product unique.
However, the key thing is: unique is the eyes of who?

One of the ways to compile a competitive analysis able to inform an effective Unique Value Proposition (or UVP) statement is to use the validated customers needs that the new business or new product is willing to solve as a foundation. As Ash Maurya puts it, “the key to unlocking what’s different about your product is deriving your UVP directly from the number-one problem you are solving. If that problem is indeed worth solving, you’re more than halfway there already“.
These are the eight steps we have tested with hundreds of entrepreneurs to help them compile a meaningful customer centric competitive analysis:

1. Validate the assumptions about target customers’ problems. This is always the first stage of any business idea validation or new product development process. We usually run a series of qualitative one-to-one interviews (and not online surveys, see here why) in form of informal conversations with customers in which we understand whether the problems we want to solve exist, how big is the pain, who feels the problems the most, what customers do today to solve them, and where did they hear about alternative solutions.
If target customers either adopt strategies to solve the problems, put in place a workaround or use one or a combination of competitors’ services as a solution, it’s a very good sign, as it means that they feel so much the pain that they spent energies (and money) to solve it.

2. Extrapolate from the meeting notes the top two pains that customers want to alleviate. This is a difficult exercise, because multiple jobs and related pain points may emerge during 20+ hours of face to face interviews. We personally find that asking customers to complete a ranking exercise at the end of the interview helps us have clarity about what is the most important job they want to do and the biggest pain, and it gives us some hints about recurring patterns.
In any case, if the recruitment was not completely random, if the initial assumptions were not completely wrong and we haven’t messed up during the interviews, there will be similarities and the two main jobs to be done and their pains will come out.
These will be the two key customer values, or what the target customers care the most when they face the problems that the business idea or new product is willing to solve.

3. Draw a 2×2 matrix on a whiteboard and put each of the key pain on an axis.

How to map competition

An example of competitive analysis for Uber in London

Above there’s an example on how to map competition based on Uber in London.
Key customer pain#1 on axis Y (comfortable and easy to use service), key customer pain #2 on axis X (price).
The top of the axis Y will be the positive side (I am really good at solving this problem), the bottom the negative one (I can’t solve this problem at all). Same for the axis X, but it will be positive on the right, and negative on the left.

4. Do an extensive research on competitors, either because they have been mentioned by customers during the interviews and because you found them searching on google. We’d visit their websites or better, if we can, we’d buy and try their service ourselves for a while. The idea here is to make a list of all competitor products’ features that aim to help customers alleviate the key pains selected at step 2. All other features, We’d leave them aside for now.

5- Rank competitors for each of the two key customer pains. Based on the information collected and on our personal experience after having tried them, how well are competitors’ products solving the two problems selected at step 2?
Which one is the best? which one the worst? We’d put them in order, one by one, ranking their performance of how good they are to satisfy the two alleviate the key pains.

6- Now put the competitors names or logos on the matrix, according to the ranking completed at step 5.
This is quite straightforward. You will gradually see the matrix being populated with logos in all the quadrants. The reason why we put customer pains on the axis, is because during the interviews we’d have found out that these are the two things that matter the most to the target customers when they are trying to do the job. When they will make a choice on what to buy, they will evaluate the products in that way. This is a customer centric exercise, and it puts what target customers want at the core of everything. It’s not an exercise on profitability, or prioritisation based on effort and impact. It’s about what customers care about.

7- Size each competitor with a bubble. This is optional, but helpful. What defines the size of the bubble really depends from the business. It might be revenue or market share if it’s a company, number of downloads if it’s an app, Unique Visitors or Page Views if it’s a website. In case it’s measurable, the best thing is to set a size for each circle based on the perceived “unfair advantage” in the Lean Canvas. In this way we will have visibility on how the our competitive advantage compares to competitors.
One thing is really important: the metric used to give a size to each circle in the matrix needs to be the same for all competitors.

8- Now put your business idea or new product on the matrix. This is the moment of truth. How does your business idea sits on the matrix? The thing is: you want to be at the top right.
Anywhere else it’s not good enough and it means that either your idea is resolving problems customers don’t really care about, or your competitors are far better than you in solving these customers’ problems. So if you are not at the top right, you’d have to go back to the drawing board, and define new solutions to solve customers problems.

More tutorials

how to compile a lean canvas step by step guideStudioZao innovations ltd

How To Compile A Lean Canvas, The Business Plan In One Page

Have a business idea? Take the first step of your Lean entrepreneurship journey by compiling a Lean Canvas.
Customer Discovery interviews. Learn how to validate assumptions about customers' problems through conducting informal interviewsStudio Zao Innovations ltd

What To Ask Customers To Validate their Pain Points

Learn how to validate assumptions about customers' problems by conducting informal customer discovery interviews.
five things a corporate entrepreneur should do to succeedStudioZao Innovations LTD

Five Things You Need To Know To Succeed As A Corporate Entrepreneur

Lessons From Corporate Entrepreneur London Event In March 2019.
how to identify early adoptersstudioZao innovations ltd

How To Identify Early Adopters For A Business Idea

Four practical steps to identify early adopters and start getting traction for a business idea. A process tested with hundreds of entrepreneurs.

Our Events

Loading Events

Upcoming Events

List of Events

Corporate Entrepreneurs London: Corporate Spin-outs

May 21 @ 6:00 pm - 9:00 pm

We will hear from two spin-out ventures' founders, and learn how they got off the ground, practically.

Pitching to investors with Lean

June 18 @ 6:00 pm - 9:00 pm

Investors will dispel the myths about how they evaluate pitches, and how successful stories are constructed around evidence.

Lean Startup Night London – June

June 18 @ 6:00 pm - 9:00 pm

The monthly event where entrepreneurs and intrapreneurs in London get together to share case studies, learn new approaches and network.

+ Export Events

Our Programmes

Market Validation and Go to market strategy thumbnailStudio Zao innovations ltd

Market Validation and Go-To-Market Strategy

A bespoke, multi-week programme for seed or venture funded startup ventures seeking proof of market validation and a data-backed go-to-market strategy.
entrepreneurship lean startup immersion thumbnailStudio Zao innovations ltd

Entrepreneurship and Lean Startup Immersion

Experience the end-to-end Lean Startup entrepreneurial journey in just one day, and set the direction and pace to strategically test and validate your business ideas.
corporate entrepreneurship immersion sprintStudio Zao innovations ltd

Corporate Entrepreneurship Immersion Sprint

A 2-day sprint for corporate business professionals to become Intrapreneurs. Learn how to apply Lean Startup and Design Thinking methods practically to develop innovative propositions from within your organisation.