Workshops with participants to ideate concepts, identify assumptions to validate, formulate the proposition and business case narrative, and refine it based on customer/user feedback. This helps channel creativity and domain knowledge into impactful innovation ideas.
A combination of factors culminated by the COVID pandemic has severely impacted the workload of the NHS frontline staff.
A significant backlog has built up, and the recovery has impacted both the physical and mental health of staff.
This could result in:
- Service quality at risk
- Retention of staff at risk
- Poor client experience, as a result of the above two factors
The NHS asked us to deliver a leadership development programme aiming at achieving the following outcomes:
Team Engagement and Retention
As team retention and attrition are becoming a key challenge, the NHS wanted to energise and empower teams to become internal agents of change and service improvement, by developing fundamental innovation and leadership skills inspired by startup founders, adapted to suit NHS staff. Research shows that teams who score in the top 20% in engagement realise 59% less turnover. Moreover, employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work.
The NHS recognise that there are plenty of ideas and passion among frontline staff to improve the service and clients’ experience. However, ideas don’t often see the light of the day, and communication across different organisations may not be necessarily straightforward.
NHS leaders are conscious that innovation happens across the entire organisation, at the cross-section of the individual, the team, and the context in which they work — including senior leaders. They wanted to provide frontline staff with support to learn entrepreneurial skills and mindsets and apply them in a systematic way to create practical and impactful innovation outcomes.
Our approach for this Intrapreneurship Programme involved 3 key pillars:
The programme design ensured minimum impact on frontline staff business as usual activities to avoid service interruptions
- 9 weeks total duration
- 2 to 4 days total time required per participant
- online platform allowing asynchronous and remote collaboration and learning experience
Throughout the programme 15 ideas filtered into 3 strong business case narratives, after frontline staff actively validated them in the field through customer discovery interviews with users and colleagues.
Participants provided the following feedback:
- 90% of participants feel more engaged in the workplace
- 95% of participants feel the programme has increased their knowledge and understanding of innovation methods
- 90% of participants feel more equipped to enable improvements to NHS services