Brief
The NHS asked us to deliver a leadership development programme aiming at achieving the following outcomes:
Team Engagement and Retention
As team retention and attrition are becoming a key challenge, the NHS wanted to energise and empower teams to become internal agents of change and service improvement, by developing fundamental innovation and leadership skills inspired by startup founders, adapted to suit NHS staff. Research shows that teams who score in the top 20% in engagement realise 59% less turnover. Moreover, employees who feel their voice is heard are 4.6 times more likely to feel empowered to perform their best work.
Service Improvement
The NHS recognise that there are plenty of ideas and passion among frontline staff to improve the service and clients’ experience. However, ideas don’t often see the light of the day, and communication across different organisations may not be necessarily straightforward.
Innovation Skills
NHS leaders are conscious that innovation happens across the entire organisation, at the cross-section of the individual, the team, and the context in which they work — including senior leaders. They wanted to provide frontline staff with support to learn entrepreneurial skills and mindsets and apply them in a systematic way to create practical and impactful innovation outcomes.