STEP BY STEP GUIDE TO COMPILE A LEAN CANVAS
Now that we have a clear idea in mind of what a good Lean Canvas looks like, let’s see step by step how to compile a meaningful one, using the Uber passenger Lean Canvas as an example.
The steps are in sequential order, because whatever is coming first is building up for the next. So make sure to follow the process.
Which problems are you willing to solve with your business idea?
Your business idea is worth nothing if it’s not solving someone’s problems. So let’s start from here. In this section you should write a brief description of at least the top three problems you are going to solve with your business idea, the strongest frustrations or aspirations that your potential customers have.
The best way to describe the problems is in terms of the jobs customers need to do, what they are ultimately trying to achieve and what is the pain or the frustration they currently feel. Possibly with a concise sentence.
Please make sure that you write problems in a way that anyone completely unaware of what the business is about is be able to understand. So avoid technical terms or single words like “time“, or “price“, as these will be very hard to understand for external people and are not really explaining what is the frustration.
In the example any Uber user – especially in London – can easily relate to the problems listed. You can see they are mostly related to three main areas: it’s a struggle to get a cab, there are safety and trust concerns and then cost/convenience to pay.
Please also see how they have been described with short and specific sentences, no more than 17 words in length and very much to the point.
How can these problems be solved today?
These are the current competitors of your future business. Customers may be solving the problems through a single service, or through a combination of them, or even through basic and primitive techniques, and for some reasons all these services are failing them. By listing competitors, you will be able to compile a competitive analysis (see how to here) and differentiate your value proposition later in the process.
Now that we know which are the problems that you are willing to solve with your business idea, let’s focus on who is actually having these pains. This is crucial, as customers are at the center of any new business or new product development that actually works.
Who do you think is suffering because of the problems you are going to solve?
– Do these people have specific job titles or roles?
– Do they work in specific industries?
– Do they have particular demographics / salary range?
In case of a marketplace or multi-sided platforms, you will need to create two lean canvasses, one for the supply, another for the demand.
The same applies in case you are undecided on which customer segment is most attractive for your business; you will have to compile a lean canvas for each one.
The segments listed in the example are the majority of Uber users in the City.
Who do you think feels those problems the most?
Do they have specific job titles or roles? Are they working for specific companies/sectors?
This is about who feels the problems the most, and is inefficiently already trying to solve them in a way that you believe you can solve better through technology.
Identifying early adopters is extremely important, because these are the ones that are going to be your first customers and the first version of the business is going to be crafted around them.
Moreover, since they are more in need than others of something solving their problems, they will forgive imperfections or flaws of the early releases. Identifying and conquering the early adopters segment is the most important thing to do when launching a new business. You can recognise them among all other customer segments because they have four features. Find out more about what are these features and how to identify early adopters.
In Uber example, they famously started in London targeting the high end of the market and by providing a service that, back in 2012, was “everyone’s private driver” offering luxury car trips to professionals with a salary much above the average.
What are you going to do to solve customers problems?
Here you should describe your business idea not in a technical way, but with brief and concise sentences that explain what the customer experience is going to be.
Each problem should be matched by a solution.
So for example, looking at Uber:
– It’s difficult to find a cab when you need it and minicabs needs to be booked in advance -> the solution is a guaranteed pick up from a car through an app tracking your location
– You never know who is driving the minicab, and cars are often old and not in decent conditions -> the solution is that you can see who the driver is and his rating, the license plate and the car model in advance from the app
– Black cabs are expensive and they mostly don’t accept cards -> the solution is that you pay a reasonable price directly from the app, automatically.
As you can see, it’s very clear what we are talking about: it’s a mobile app that allows people to book a cab, see who the driver is in advance and pay a fairly priced trip automatically. You mum would understand it.
UNIQUE VALUE PROPOSITION
How would you describe your business to target customers in one just ONE sentence?
A Unique Value Proposition is a sentence that tells why what you do is different from competitors and why that difference matters to customers. It describes the unique way your are going to provide value to your customers.
Writing a good value proposition is not easy, it might take years of experience to learn how to craft a powerful and meaningful one. It usually combines:
– the target segment
– the key problem
– the key benefit your customers are going to get after having used the service/product
– the special and unique way you will deliver it
All in a single statement, possibly less than 200 characters long.
A good template that we often use is “We help (who?) achieve (what benefit?) by doing (the special and unique way the new business/new product is doing it)”.
In the Uber example, it sounds like: we allow (who?) Londoners to (what benefit?) get from A to B in comfortable, safe and reasonably priced ride by (the unique way the business is doing it) hailing a car through an app in 1 click.
HIGH LEVEL CONCEPT
How would you briefly describe what you do when you meet someone at a networking event?
The high level concept is a single and very short statement that describes your business idea. For example: YouTube = Flickr for videos.
This is the so called “elevator pitch”, and it’s important because you will use it everywhere: when explaining what you do at events, when the press wants to communicate what you do, etc. Your future team members, investors, recruiters and customers will use it when talking about your company as well.
If it is too long it means that you don’t have enough focus yet, and you will need to work until it feels right, concise and catchy.
How are you going to acquire your customers?
Once you have a product designed to solve customers problems in a unique way, how are customers going to know about that?
Are you going to use Social media? Paid Online advertising? Google adWords? PR? Cold calls? Partnerships?
Most successful startups have 2 or 3 marketing channels that work best for them. The effort at this stage is to list all possible channels so that you can later validate whether they can really make the difference or not.
What makes you special?
This a tricky one, the unfair advantage is NOT the competitive advantage that you believe you will have once you have launched the business. Instead, it has to be something that you already have, and cannot be copied or bought, and would require a considerable amount of time for anyone else to build.
An unfair advantage makes you different from anyone else willing to launch the same exact business. Ask yourself: why do I believe to have more chances to be successful than anyone else?
For example it might be a long time experience in the industry, credibility in a particular area or skill, access to a broad network of industry contacts, having filed patents or owning IP, having launched a similar business in the past, having access to a strong community or list of potential customers, being part of a prestigious University, having won awards, being part of the cohort of an incubator… All these things will make your life much easier, but also may support you to acquire customers!
In the Uber London example, today they would be more successful than anyone else willing to do the same because they already have 40k drivers working for them. Moreover, Uber has an incredible brand awareness.
As you can see from the example, you’ve got to be specific here. How many years of experience in the industry do you already have? Which industry exactly and which role? If you can leverage an existing community, how many active members there are?
It’s ok if it’s empty.
How will you charge your customers for solving their problems?
Is the new business going to be a freemium service, a free service funded by advertising, are customers going to pay a one-off fee to use it or are they going to subscribe?
Try to list here the top three ways you will charge your customers. It’s ok not to put numbers at a very early stage, just how you are planning to charge them or get money from your product.
What are the expected costs to run your business?
There is no need to write down the numbers at a very initial stage.
But at least you should list the ones you can think of.
At the end of the business idea validation process you will have clarity about these two last steps, and you will be able to calculate how many paying customers you will need to cover the fixed costs.
How are you going to measure your business performance?
A good framework is a funnel called AARRR: Acquisition, Activation, Retention, Revenue, Referral.
Which are the customers’ actions that you are going to track to define the steps above and monitor your business performance?
In the Uber example: Passengers download the app first (Acquisition), then they may create an account (Activation), they may book as few journeys (Retention), they would generate revenue for the business by paying for those journeys (Revenue) and finally they may send a referral code to their friends to invite them to join (Referral).
More Lean Canvas examples from Amazon, AirBnb, Facebook, Youtube and Google are available here.
Main sources for the Uber Lean canvases:
– Uber’s first pitch deck
– YouGov for brand awareness
– The Telegraph for profiles of drivers and passengers in London
– The Guardian for early adopters of the service in London
– Countless late night chats with Uber drivers